unprofessional

requested to do change of ownership on my account but was told it can't be done telephonically had to complete change of ownership form and send it with certfied copies of IDbut i dodnt understand why because this account was on my sister's name before and took over but changes was done telephonicaly and am talking about last year's thing , sent them completed change of ownership together with copy of my ID and driver's license and they both certified but got call yesterday to say they can help me becuase my certified docs are older than three months am living the country so this had to be done as soon as possible if you not willing to help me consider my account close will look for another service provider dont know what else must i do because gave you everything you want and its not like am being forced to pay my DSTV if dont want to can stop anytime and watch normal chanells like every body else need someone to contact me a urgently to sort out this thing out before i live the country if you still value me as your clinet