Unprofessional

I have a price lock with Multichoice, for the month of September I was debited more than the agreed amount. I've been calling the call center every 48 hours from the 25th and every time I call, I'm told that they've reversed the extra funds and it will take 24 hours to reflect in my account and always its not the case. To my surprise, yesterday there was a press release from the Multichoice CEO explaining the extra deduction and it looks like, I wasn't the only one who didn't know about it even the call center consultants didn't know about it because they kept telling me that the deduction was a mistake and the is a problem with the financial department that is why it keeps declining. I called the yesterday before the article and was promised a refund AGAIN within 24 hours and I am still waiting.