Unprofessional

Your employees are really wasting our time. They don’t know their product, rude and disrespectful. I was assisted online by Selwyn, asked for his surname and he said he couldn’t provide it to me cause I wanted to escalate this. I had requested to cancel my subscription and was told I need to pay cancellation fee of R180. But got debited the full amount. That boy couldn’t fix this issue. It took us 1 hour to fix this, and he rated himself. I have screenshots and recordings. Yall better employ people with urgency and knowledge. Now I can’t get my refund and I’m not even sure if this is resolved. Can yall check and advise.