UNPROFESSIONAL

DSTV

I have always been a loyal client and pay my DSTV on time, for the past year I pay my DSTV over the counter, Pick n Pay or PEP. I don't recall doing a debit on my account.

I pay R399 every month! I went to pick n pay on the 30th of July I paid R399 as usual, the following day 31 July I received an SMS saying I'm owing R293, I called the call centre to enquire as I don't understand where the R293 is coming from.

I spoke to Ellin who advised me that the SMS was sent in error actually the amount of R293 is what I'm supposed to pay as @ 27 August 2019. she went further to say its coz I have credit of R155.99 in my account meaning I was paying ahead.

Great, this morning to my HORROR MY SERVICES WERE OFF!!!! I called the call centre I spoke to Thuleleni who was pretty much RUDE! doesn't listen 2 what I'm saying!! Shes too quick to answer wrong things that I'm not even asking!!

She went further wasting my airtime saying DSTV offered me a discount cz of debit n den it was Reversed??? What debit is that? I have over 2 yrs not using a debit order!

I went on to ask her what shes talking about and she put the damn PHONE DOWN ON ME!!!!!!

I mean whats that?? why would I call the call centre n receive such bad service with my airtime!!!! AM I NOT ALLOWED TO ASK QUESTIONS???

I CANNOT JUST GO PAY FOR NOTHING!!!!! WHERE DOES THE R239 COME FROM???? WHY DID DSTV OFFER ME A DISCOUNT & THEN TAKE IT? WHY OFFER IT ANYWAY CZ I NEVER OPT FOR DISCOUNT????????????