Unprofessional

<p>On 2019-10-25 I got a mail from MultiChoice regarding the old walka and drifta devices that could be swap for new one's (mail is short). The next day I went to a agent close to my home but they did not know anything about this. Later the day I went to one close to were I work and the same there, but after I show the lady the e-mail she was willing to help me. The system did not want to allow it. She told me there nothing she can do now but will try later and call me. I went to my office and call the call center just to find out they have no knowledge of this aswell. I foward the mail to the lady that helpd me. Next day back to agent with no success. At home I did a online quiry and got ticket no, that was the 26th. On the 27th I did a online quiry again, but still no reply. On the 29th I got a call to tell me that my quiry is resolved as the cant find any info on the mail. I then got the ladys e-mail and foward the mail to her. Today 2016-11-01 I went to the agent again and she told me no luck and that I'm not the only one that came to them. Up to now now call or e-mail from them. How do u send a mail out if u are not ready. I"m not angry at the lady at Lenasia as she has been trying to help me from day one, it the people at Multichice and there complaint department. No one know what is going on and no one get back to u. How can u say a problem is resolved if it is not</p>