Unpleasant tired staff memeber multichoice

I have been calling the call centre and explained to Busiwe Khumalo that i have made 2 payments on the 6th October 2017 R 365 and another payment on 16 October 2017 and yet i am still not able to enjoy the full function of the explora decoder. Its been 3 days now with calls made e-mails sent. I am very unhappy about this BAD Service.