Unpleasant services
<p>Dstv gave me a refund and don't know if my account was overpaid or not because I never recieved any statements and on top of that they could've taken that credit towards AprI'll or rather call and ask me what they should do with it but they didn't when I check my online profile it shows that I owe 950 due by 25 Feb 2016????? Does it even make sense. No wonder people are leaving DSTV BAD BAD SERVICE</p>
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Replies (2)
DStv (MultiChoice)'s replyOfficial
10 Apr 2017, 09:19Dear Nonkululeko MaRwayiza Bhengu
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Apr 2017, 09:19
Official
Dear Nonkululeko MaRwayiza Bhengu
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Apr 2017, 21:03Good day Nonkululeko MaRwayiza Bhengu
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
Our records indicate that you have been assisted by one of our consultants that explained as to why your account was double debited.
Please be advised we have escalated your concerns regarding the incorrect account balance and date reflecting on your online profile for urgent investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply10 Apr 2017, 21:03
Official
Good day Nonkululeko MaRwayiza Bhengu
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
Our records indicate that you have been assisted by one of our consultants that explained as to why your account was double debited.
Please be advised we have escalated your concerns regarding the incorrect account balance and date reflecting on your online profile for urgent investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Kind regards
Rupert
Best regards,