Unpleasant service

<p>I made a payment on the 28 of July via cellphone banking which was successful but until this day (04 August 2017) I'm still not connected so i took the initiative to do a follow perhaps I'm the one who didn't do the right thing, firstly i had to call their horrible customer care ( don't know why people work there if they can't even service their clients) and i was told to email the proof of payment cause it doesn't reflect on their system for some odd reason but at the bank they can see the payment but unfortunately they can't reverse it so i can make a cash payment rather, so i sent an email and I received a case number few minutes later and i was told that their turn around time is 24hrs, fair enough, but two days later I'm still not connected, didn't receive any sort of feedback and i was left with no option but to call again, and what irritates me the most this time is the fact that the consultant i was talking to didn't even acknowledge the fact that my query has been going on for a while and she can even see the email I sent before and she asked me to do the same procedure again and I should cc her on the mail so she can resolve the issue now, as ****ed as i was i said okay lets do that and I asked her nicely to send me a test message so i can respond with the required documents which is proof of payment cause I couldn't take her email address at the time but how ever she could see mine but she never came back to me after that phone call </p>