Unpaid Refund!!!!

I was apparently debited by Multichoice after I disconnected my service as I had moved from one apartment to another. I have called your call centre on 3 occasions and and have received 3 different responses on which todays just took the prize! I was firstly told that the system erroneously debited all accounts due to the company changing systems and that the refund had been processed on 3 September 2015. The amount R780 and would be in my account within 14 working days. My issue was that when I entered my ID number on the automated telephonic system it said my service was active but Noxolo insisted it was disconnected and could not explain why the system said something else. I decided to call in a day or 2 later and still the system said the same thing so I decided to speak to an agent who said the same thing as Noxolo though she said the refund would be reflecting in my account by today 15 September. When asked why Noxolo had given a time period of 14 working days she said her colleague was trying to stay on the safe side. Today is the 15th of September and I still do not have any funds in my account. I called in today after 4pm and spoke to a Boitumelo who said it should take 3