Unpaid insurance cover for over a month.

I launch a funeral claim with multichoice on 14th October 2024, to this day my claim has not been paid. When you call their call centre you are made to hold the line for more than an hour still no one answers the phone. I've sent several emails to complain everytime time they tell me about a backlog and my issue will be sorted and they have elevated my issue. I've paid 2 premiums for someone who has passed on because the cover is connected to my DSTV subscription. Their customer service 0 to say the least.