Unnecessary performance in my upgrade

I recently received an upgrade to the new Ultra decoder, but experienced almost 2 weeks of problems before it was properly connected. We missed a lot of the Olympics and the Rugby tests with the Springbok and Lion teams, plus huge phone bills and travel costs. Eventually we were given a discounted rate for a month, which was some consolation. My request is for Multichoice to please link its telephone offers and orders directly to my account so a smoother process and less errors will occur in the future. Please analyze my event sequence and improve this process for all. This will be less frightening for us customers.