UNNECESSARY LISTING BY MULTICHOICE

<p>I had a DSTV account last year, at the end of July 2016 I moved in with my husband, in August I called your call centre to advise that I am living with my husband and will no longer need my own DSTV account as we would be using his DSTV account.</p> <p> </p> <p>Upon calling I was not told that I had to settle an amount of R320.36 before the account would be closed.</p> <p> </p> <p>Today, almost ONE YEAR LATER, I get a call from your attorneys advising that my account has been handed over and that I owe R320.36.</p> <p> </p> <p>1) Why was I not advised that I had a balance due that I had to pay BEFORE my account would be closed when I called in August last year?</p> <p>2) Why did MultiChoice NOT contact me DIRECTLY to try get the funds before handing my name over to the attorneys? Your call centre agent tells me that this is because my cell phone number on your system is not updated, but SOMEHOW your attorneys managed to contact me on my current cell phone number, how is that? Besides, why would I update my contact number with a service provider that I no longer use/need?</p> <p> </p> <p>I need whatever judgement that has been made against my name to be reversed/cleared, this is absolutely unacceptable and an unnecessary damage to one’s reputation!!! I absolutely do not have any difficulties paying R300, I never have!</p> <p> </p>