Unnecessary disconnection
I have been disconnected. Spoke to a consultant yesterday on their chat service and never got a resolution instead the consultant logged out after spending an hour on that stupid chat service platform which take a for ever to get a response. I just called the call centre and now I am told I need to pay extra since I was in arrears but I don’t understand how as I make payment each month. I don’t even understand how is it I am in arrears and was not disconnected and only getting discounted now. I want this sorted out because the consultant that was helping me couldn’t even understand how I was billed. I need this altered asap
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
04 Mar 2022, 11:20Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Mar 2022, 11:20
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
's updateReviewer Update
04 Mar 2022, 11:28Thank you. I will await the response
's update04 Mar 2022, 11:28
Reviewer Update
Thank you. I will await the response
DStv (MultiChoice)'s replyOfficial
05 Mar 2022, 19:16Hi Lebohang,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have activated the account on DStv Access package. Please make a payment of R93.25 to view until 31.03.2022.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have activated the account on DStv Access package. Please make a payment of R93.25 to view until 31.03.2022.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Mar 2022, 19:16
Official
Hi Lebohang,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have activated the account on DStv Access package. Please make a payment of R93.25 to view until 31.03.2022.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have activated the account on DStv Access package. Please make a payment of R93.25 to view until 31.03.2022.
Kind regards,
DStv: Hello Peter Team
Best regards,