Unnecessarily difficult to disconnect Dstv

Don't get pricelock! It is a **** with which they lure you and make it as difficult to cancel as possible even after it expired. My pricelock contract expired in September 2018. I have been trying to cancel my subscription for the last 2/3 months. I have tried the following avenues: 1) Dstv selfservice website (riddled with errors): I cannot make any changes to my account (downgrade or disconnect) on the website. It simply does not give me the option. 2) Dstv mobile service: This also does not give the option of disconnecting/downgrading. 3) Dstv App: Does not give you the option to disconnect/downgrade. 4) Call centre: After asking an operator to please disconnect my account, they informed me that they can only do so on the 2nd of the following month which is when my debit order is scheduled for and which I was fine with. The problem was it was not disconnected as stated. I then phoned again and I was informed that I have to phone on the 2nd of the following month in order to cancel my account. They cannot schedule the cancellation in advance and I have to phone on a specific day. I seriously cannot understand the reasoning for this except that Multichoice is probably bleeding customers and therefor trying to make it as hard as possible to cancel their service. Now I have to set a reminder to phone Multichoice on a Saturday in order to cancel my service. I will probably never be a Dstv customer again.