ME
Mathabo E
1 reviews | Active since Jan 2018
13 Apr 2020, 21:02
Unnaceptable service standards
In 2016 I wanted to a dstv account, I was told that I had an existing account. It was my ID no. but with wrong names. I was advised to go to home affairs to verify and do affidavits that I submitted to their offices in Randburg. I was told that my case would be investigated but to date nothing has been. I have called over the years and it has been fruitless
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
13 Apr 2020, 21:09Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Apr 2020, 21:09
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Apr 2020, 21:20Hi Mathabo E,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have tried to search for an account with ID number ***, but it shows there's no account with that ID number.
Please provide us with the ID number if you are referring to a different one.
Kind regards DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have tried to search for an account with ID number ***, but it shows there's no account with that ID number.
Please provide us with the ID number if you are referring to a different one.
Kind regards DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Apr 2020, 21:20
Official
Hi Mathabo E,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have tried to search for an account with ID number ***, but it shows there's no account with that ID number.
Please provide us with the ID number if you are referring to a different one.
Kind regards DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have tried to search for an account with ID number ***, but it shows there's no account with that ID number.
Please provide us with the ID number if you are referring to a different one.
Kind regards DStv: Hello Peter Team
Best regards,
ME
Mathabo E's updateReviewer Update
13 Apr 2020, 22:50It it that same ID no, the account was linked to a white woman. If there's no account it means that it was rectified or a miscommunication. I appreciate your help. I will open an account immediately after the lock down.
ME
Mathabo E's update13 Apr 2020, 22:50
Reviewer Update
It it that same ID no, the account was linked to a white woman. If there's no account it means that it was rectified or a miscommunication. I appreciate your help. I will open an account immediately after the lock down.