1 reviews | Active since Jan 2018
********ly Disconnected
Utterly disappointed in the service I have received.
After paying my dstv subscription on Monday morning directly through my internet banking services, I get an SMS on Thursday that my account balance is still outstanding. I phone the contact centre and I am told to send proof of payment. I have to call the bank and incur additional costs to get my proof of payment emailed to me. I then email the person from the dstv contact centre with my proof of payment. He doesnt reply and then I re-email him on Friday afternoon to find out if the issue has been resolved.
We awake on Saturday morning to the dstv being disconnected and being required to pay not only the monthly subscription costs but a reconnection fee too. Now i have to wait until 07:00 to phone the contact centre to get more poor customer service :)
Dear Rookaya Khan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Rookaya Khan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Rooakaya
Thank you for sending us your payment query.
I apologise for the poor customer experience and the delayed feedback in this regard. Fortunately, I managed to trace your proof of payment which is sent to finance for payment allocation.
You'll also be pleased to know that the reconnection fee charged has been reversed and the service is still active. As soon as the payment is successfully traced, it will be allocated back into your DStv account.
Please bear with us in this regard and thank you for your invaluable support.
Kind regards
Dinah
Best regards,
Good day Rooakaya
Thank you for sending us your payment query.
I apologise for the poor customer experience and the delayed feedback in this regard. Fortunately, I managed to trace your proof of payment which is sent to finance for payment allocation.
You'll also be pleased to know that the reconnection fee charged has been reversed and the service is still active. As soon as the payment is successfully traced, it will be allocated back into your DStv account.
Please bear with us in this regard and thank you for your invaluable support.
Kind regards
Dinah
Best regards,
Good day Rookaya
I apologise for the delayed response.
Please be informed that your payment has been allocated back into your DStv account.
Feel free to contact us if you require any further assistance.
Thank you for your time and patience.
Kind regards
Dinah
Best regards,
Good day Rookaya
I apologise for the delayed response.
Please be informed that your payment has been allocated back into your DStv account.
Feel free to contact us if you require any further assistance.
Thank you for your time and patience.
Kind regards
Dinah
Best regards,