YJ
Yerculene J

1 reviews | Active since Nov 2019

17 Dec 2019, 10:36

********l listing

I have made numerous calls to the customer cal centre with no luck whatsover On the 16th November i installed my new decoder . When i called the call centre i was dvised of an outstanding amount of R 358 which i paid as the consultant said i need to make payment before they acivate my new decoder in rder for them to deactivated the old decoder as i was not using it anymore . Just last week i recieved an sms that i owe R 1010.10 on enquiry i was advised i have 2 active decoders under my name . The consultant was to de activcate the old decoder and only have the new decoder active as of the 16th November . On saturday 13th Dec i paid an amount of R 758 into my dstv acc . I called the call centre again and the consultant advised that the previous concultant has not de activated my old decoder . I was told that they cant reverse what i paid it was not supose to pay that much only R 399 was to be paid . But they will carry over the difference into my dstv account i was happy woth that . However on 16th Dec i was called by an external company claiming i now owe R 283.00 if i dont pay they will list me by force .

DSTV get your act together as i am not paying anything additional to what my subscription is call me as im tired of calling that call centre with no luck or assistance .

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Dec 2019, 15:48
Official
Dear Yerculene J, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, Dstv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Dec 2019, 17:00
Official
Dear Yerculene J, 

On behalf of MultiChoice, we would like to extend our sincerest apologies for the negative experience that you've had and for the inconvenience this may have caused. 

Kindly note, we have concluded our investigation into your account and the old decoder is now inactive. We have also credited your account with the charges from this decoder. 
As it stands, you have a credit balance on your account in the amount of R353.22. Please also remember that your payment date is the 2nd of every month.

We trust that all is now in order, but should this not be the case, please do not hesitate to contact us on ***

Kind regards, 
Dstv: Hello Peter Team

Best regards,