DM
Dawie M

1 reviews | Active since Aug 2010

22 May 2015, 14:53

******** PRACTICES

ME AND MY FIANCE FOR SEVERAL MONTHS NOW TRIED TO GET A A DEBIT ORDER FOR HER ACCOUNT ON MY NAME AS I ANYWAY PAY IT. NOT SAY THE LEAST IT KEEPS ON TRUNING INTO A DEAD END. SO THIS MONTH WE DECIDED TO CHANGE THE OWNERSHIP TO MY ACCOUNT<br> <br> WHAT A JOKE, SO I SEND THEM THE DOCUMENTS, THEY ASKED FOR CERITIFIED IDENTITIES, SO I ROVIDED THEM WITH THIS, GEUSE WHAT, JUST BECAUSE A POLICE OFFICER CERTIFIED THE DOCUMENT MORE THAN 3 MONTHS AGO THEY DECLINE THE CHANGE OF OWNERSHIP<br> <br> MULTICHOICE THINKS THEY ARE ABOVE THE LAW. CERTIFIED DOCUMENTS DO NOT HAVE EXPIRATION DATES!!!!<br> <br> I AM TELLING YOU NOW I WE ARE STOP PAYING THAT ACCOUNT UNTIL SUCH TIME MUTLICHOICE DECIDE TO DO THE RIGHT THING. SHOULD THEY BLACKLIST MY FIANCE THEY WILL INCUR LEGAL ACTION WHICH I WILL WIN BECAUSE JUST OF THE TECHNICALITY OF THE TIME ISSUE OF CERTIFIED DOCUMENTS<br> <br> MULTICHOICE IF I CANNOT WATCH MY SERVICE NEXT WEEK YOU ARE IN BREACH OF CONTRACT!!! I HAVE PROOF!!!

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 May 2015, 09:46
Official
Hello dawiem,

We would like to sincerely apologise for the delay and any inconvenience caused.

We tried to contact you on your mobile number on your account , however you were not available. Our records indicate that you have been assisted and your debit order details was loaded on your account.

Please be advised that information that you have received was correct if certified documents are more than 3 months old you need to certify the documents again that is MultiChoice's policy.

We confirm that the full amount payable will collect on your debit order on the 7 June 2015.

Here are our touchpoints:

@DStvcare (twitter)
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DStv forum
www.dstv.com

Warm Regards

Nesta