Unknown charges and bad call centre service

Money making **** *******. They say I was charged R64 for prorata on April and they never informed me may and June I paid my normal subscription and was connected just fine now I paid for July and they say I owe extra R177 for accumulated proratas for the past 3 months like *** why didn't you tell me on the first month that I owe R64 and I would have paid and how come this prorata nonsense payment is hidden from me as a customer how am I only finding out about it 3 months later y'all are now ******** us while your package is just reputation of shows! Call centre refuses to escalate my issue two agents one being Simonay Plaatjies Hung up on me after putting me on Hoooold for over 20 minutes !!!!