JM
Janet M

1 reviews | Active since Jun 2018

21 Apr 2021, 15:40

UNKNOWN ACCESS FEE CHARGE

I have been a subscriber for many years on Compact. A good few years ago I upgraded to Compact Plus, now priced at R529 on my current account plus my decoder insurance R35. Great, however, and I have never really checked my account until today, there is an amount of R100 called an access fee? What is this? Surely my subscription is an access fee? I don't know how many months/years this super rich company has been claiming my R100. I shall do an in-depth search and report back. I only picked this up because I need to save some money due to being retrenched "due to covid" and have to give up on luxuries. How much more am I giving away?

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Apr 2021, 16:39
Official
Hi Janet, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team

Best regards,