MW
Maureen W
1 reviews | Active since Apr 2021
14 Apr 2021, 13:47
Unjustified charges and ineffective redress processes
I am PREMIUM Subscriber. Activated Showmax - free fro DSTV Subscribers VIA DSTV link Received notification that an additional amount of R475.55 charged to my account. D.O. will be R1286.03 this month - obviously I have the extra funds just lying around. Called 09, 12 and 14th. Escalated to Finance (We have no direct contact). Still pending. Your client services and access needs a more productive, efficient and effective approach. Even I cannot give grief to Service Consultants, cause they are guided by ineffective policies.
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Replies (2)0
Replies (2)MW
Maureen W's updateReviewer Update
16 Apr 2021, 15:47Good day
Thank you for responsiveness and commitment to resolve. Will await update in due time.
Regards
Williams M
Thank you for responsiveness and commitment to resolve. Will await update in due time.
Regards
Williams M
MW
Maureen W's update16 Apr 2021, 15:47
Reviewer Update
Good day
Thank you for responsiveness and commitment to resolve. Will await update in due time.
Regards
Williams M
Thank you for responsiveness and commitment to resolve. Will await update in due time.
Regards
Williams M
MW
Maureen W's updateReviewer Update
21 Apr 2021, 08:08Good day DSTV
You have proven your commitment to Customer Service, Accountability and Redress. The issue is resolved.
You have proven your commitment to Customer Service, Accountability and Redress. The issue is resolved.
MW
Maureen W's update21 Apr 2021, 08:08
Reviewer Update
Good day DSTV
You have proven your commitment to Customer Service, Accountability and Redress. The issue is resolved.
You have proven your commitment to Customer Service, Accountability and Redress. The issue is resolved.