UNJUST DEBIT ORDER AMOUNT

I have 2 subscriptions, of which one was cancelled on the 9'th June 2019. I pay in advance, so from the 20'th of May 2019 - 20 June 2019 was paid for. On the 10'th June 2019 I called the call centre , who confirmed cancellation. I was told that I would be credited for June 2019. Yet the full amount was debited. I called again and complained to no avail. The best part is that I got debited again for the full amount in July 2019.

I have been calling and been given a different story. I have also spoken to an *********** manager who assured me that the issue will be resolved.

I then called to follow up on the 26'th July 2019. I was assured that I would be paid back the funds into my account. A week later I called now and spoke to another *********** person, who has given me a different route of resolution. I should now e-mail proof of payments. And there are no managers

Ridiculous is an understatement.

I was given this ***-C1

Regards I'm cancelling