Unimpressed permanently

I have received an email in March that as a compact customer I can upgrade to dstv premium for 2 months and only pay r599 pm

I did so on my dstv now app... At first my complaint was about the rewards. Because upgrading from compact to premium I'm supposed to obtain another 15 stars..i already had 40 stars and a rising star before I upgraded, it the showed I downgraded and was back to starter. I saw this problem and complained to dstv on fb messenger. They told me everything I had to do and eventually I was back to rising star and my stars increased by only 5 stars.... I just left it there coz it took me 3 days to resolve... One day I saw there was r299 that needed to be paid by 21.4 which I queried but to no avail. I then received a mesaage from dstv that I need to pay r 217.28 by 21.4 if I Want to keep my connection. Again I queried this and all I'm getting is lame apologies and now my connection is cut and I'm being told I must pay reconnection fees. No where on the add was I told to pay extra fees to upgrade to premium. I was not informed while I was doing the upgrade of extra costs that would be incurred.. I've asked dstv to contact me they rather tell me to call that 011 nr. As a loyal customer I feel that this needs to be addressed. Dstv is *****ing from mme now. And I'm very unhappy with this.. I've not skipped a month since I reconnected my dstv I don't pay late also. If I request extra channels I pay them..now all they have are lame excuses that extra fees wasn't discussed with me. Please Peter.. I beg you please sort this out for me. I refuse to pay extra cost. I did not disconnect my connection. And I refuse to pay charges that was not communicated while or before I made the upgrade. It's disgusting how they tricking people into buying up just to have u pay extra fees and then u don't evens score like they promise you.

Not impressed.