unimpressed customer.

I woke today to my services being cut off. I paid my account an amount of R588.78(not sure of actual cent). Now my Package is Compact Plus and I have a Price lock contract on it. Now I don't understand the Anniversary upgrade- was claimed by me because the email said it will be at no cost to me. I have called Customer care today 3X and I still haven't been helped except being put on hold for over 46 minutes. I do not understand how my services are cut off when i paid, i will now be expected to pay a reconnection fee? All I want is for Dstv to reconnect my compact plus package and they can very well keep their Anniversary Upgrade and the other upgrade I won on Rewards- Don't really care ngoba vele nje it seems it's all ****.