BA
Brian A

1 reviews | Active since Oct 2013

01 Mar 2016, 16:12

Unhelpfull *********** service

I have tried and failed to receive service from Multichoice.<br> I was placed on Credit Bureau by Multichoice because they decided to give me Grace Period in 2015 which I never asked for or paid for.<br> The contract I signed was payment in advance for services rendered and in the case of non payment my services would be stopped and not placed on Credit Bureau because you decided to give me a grace period.<br> <br> None the less when I discovered I was placed on Credit Bureau by yourselves what I did was pay the insignificant amount whence I was told in December 2015 that my name would be immediately removed.<br> <br> To date after numerous calls to call centre people and so called managers whose customer care is useless I still am listed on Credit Bureau stating that I owe Multichoice even though they said it would be immediately delisted.<br> <br> You leave me no choice but to take legal steps for discrediting myself if this is not sorted out in 7 days<br>

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Mar 2016, 11:33
Official
Hello brihart,

We hope you will accept our apology for the delayed response and the poor customer experience.

As we're committed to resolving your query. We have forwarded your account to the relevant department for further assistance. Kindly expect feedback directly from them.

Thank you for bringing this matter to our attention.

Should you require any further assistance, please don't hesitate to contacts us.

Please use one of the following communication channels below for assistance:

@DStvcare (twitter)
DStv (Facebook)
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DStv forum
www.dstv.com

Kind regards
Dinah





Best regards,