Unhelpful staff at Vredenburg branch

Most unhelpful staff I have ever met. I wish I could give them negative stars.

I recently bought a decoder from game that I could not register. After phoning the call centre I was informed the smartcard was registered in someone else's name. I can not however return the decoder to game without proof from dstv.

After visting the branch (Vredenburg) I was informed that it has a status error.

For referance, this is the second time that I have had this problem. The previous time they could not register the smartcard without removing the previous owner.

The second time however they, somehow, could not see anything on the system except for the error. So the solution to them would be to try and register the smartcard on my name and then afterward deregister it through head office. Although this process is just to fi d out in who's name it is registered because they cannot find it on the system. I however asked them that I only want a proof that it was already registered in someone else's name because I would like to return the decoder because I no longer wish to make use of their services because I don't particularly like being a customer from the company (due to bad customer service).

I have no idea how head office cannot just rather inform them who's name the smartcard was regsitered in, or how they couldn't reregister the first smartcard when we had this problem the first time...

This unfortunately was not the only problem. When asked for my account number I informed them that I only have my ID number and other details available. The staff then snarkly informed me that I then had no information. Although they did eventually help me with an ID number.

To make matters worse, I now have to go back to a branch to sort out the deregistration. I already know the staff won't be helpful because they were not the previous 2 times. The worst part is that this was the manager of the branch. She also has a serious attitude.