Unhelpful Service from Mbali Swartbooi

I am writing to express my dissatisfaction with the service I received when I contacted MultiChoice through your chatbot. I was assisted by an agent named Mbali Swartbooi, who was unhelpful and unprofessional in addressing my request.

Initially, Mbali seemed to be unable to receive or respond to my messages properly, which caused significant frustration. After I expressed my frustration, she eventually responded, but her assistance remained inadequate. She informed me that my services had been disconnected, as I had requested, but was unable to provide me with any confirmation or notification of this action.

Furthermore, when I asked which platform I could use to reconnect my services, Mbali's response was blunt and uninformative. When I requested a reference for the chat, she was unable to provide one.

The lack of support, combined with the unhelpful attitude, was very disappointing. It is concerning to experience such poor service from MultiChoice, as I expect a higher level of professionalism from your employees.

I kindly ask that you review this interaction and address this matter appropriately.

Thank you for your attention to this issue. I look forward to hearing from you soon.

Kind regards, Felicia