Unhelpful service and wrong information captured!!

I have an explora account and I wanted to add the new free ShowMax option, only to find that DSTV has incorrectly ycaptured my ID number which is correct on my contract. Due to this, I am unable to activate my showmax account unless I travel to the "nearest" branch (which is 120km away!) to show them my ID number for them to change it. I have to now go and correct this at MY expense for their incompetence. I don't know when I will have the time to correct this, as I work all week and they close early on the weekend. I live 80km away! This is their mistake and they are not bothered to do anything about it. Poor, *********** service!!!!!