Unhelpful Customer Consultant

Good Evening

I reactivated my DSTV account on 14 March 2022 for a premium of +-400 (family) with a dstv consultant. She quoted to me I need to pay a total amount of 612.64 on 20.03.2022 and starting next month I would pay the monthly premiu.

I also received an sms confirming this information including due amount on 20.03.2022

This morning I received an sms stating my view has been stopped because I haven’t made a payment for R1056.64 which took me by surprise.

Its only now managed to call the callcentre to resolve this.

The consultant assisting me blamed me why I didn’t make contact more like she was accusing me of binge watching premium.

1stly I didn’t request for Premium view only family view.

She’s decided to put me on hold without talking to me now (even now as I’m typing this message)which is completely unacceptable, obviously the intention here is for me to drop the call.

Please contact me for more details to resolve this issue.

I need to know why I was connected to premium instead of family view and my services were stopped including wrong billing.