Unhelpful Call Centre

On Sunday 24/05 I upgraded from an old PVR to an Explora ,a Dstv installer installed the Explora and connected everything ,I have extra view and this is not active ,I called dstv, informed them of the serial no and smart card number which they duly activated, but still no extra view I spent the best part of 1 1/2 hours on my cellphone to dstv ,trying all sorts of settings to no avail with the technician present ,he confirms that everything is connected 100% , still no extra view , I called again today again all sorts of settings to no avail , they informed me to take my extra view decoder to Umhlanga to get checked ,I am sorry I don't have time for this, it worked fine on the old pvr ,I am sick in tired of this ,if. All else fails I will cancel my extra view .<br> <br> Your call centre has been of no help whatsoever,disgusting service for a premium of R 800.00 per month .