Unhelpful and rude

On Tuesday 24/09/2024, I was paying for my DSTV account, and because your agent doesn’t want to help me to remove my number from a different account and I keep on getting payment messages for my account and the account that has been linked to my cellphone number, it happened that I paid R472.10 into that wrong account, I then paid R207.06 and one of your agent told me that the R207.06 went into my account which I requested statement and I didn’t receive, and then started to realise that I paid into the r wrong account then is when I looked for my DSTV account number the I paid again the amount of R589, now as from 25/09/2024 calling your customer care number, holding for more than 30 minutes but still not being helped and your agent even cut if my line while I was still holding, that happened Wednesday to Friday on Wednesday I was told that my request were submitted for the funds to be transferred out from the wrong account to account and it will take 7 days for me to get my funds back into my bank account, I was surprised when I was doing follow up on Thursday and only to find out that nothing was done , 3 days in a row, yesterday I then called again on Saturday 28/09/2024, I explain same thing now for the 4th time, I was told it was done but it will take 24-48 hours for the funds to be allocated to my account, and not happy with your service at all because on the 25/09/2024 I was told that the request has been successfully submitted and it will take 24 hour, I can call the following day for follow up, it is not my fault that one of your agent failed to perform their duties day 1 when I made call, your agents are not professional, not helpful and the are very rude, I need someone to contact me and explain why must I wait for this long in order to be assisted? One of your team leaders yesterday refused to talk to me, this is so pathetic and frustrating