AB
Ashleigh B
1 reviews | Active since Jul 2022
22 Jul 2022, 18:21
Unhelpful
I logged a query via Facebook on Monday , I was advised that feedback would be provided within 48 hrs !! I AM STILL AWAITING PROPER FEEDBACK!!!
A new agent kept on joining the chat each time I followed up and without reading the thread they would reply !! Disgusting! I got asked to do the SAME troubleshooting steps over and over again!
They would reply without reading what was already discussed!
Please get someone to call me NOW to assist with the issue !
I’m unable to watch live tv via my smart tv !
Not a happy customer at all!!!
Helpful (0)
Replies (4)0
Replies (4)AB
Ashleigh B's updateReviewer Update
22 Jul 2022, 19:53An agent called me asking me to repeat the issue again for the 100th time !!!
She said she would call back but its been 15 mins already
She said she would call back but its been 15 mins already
AB
Ashleigh B's update22 Jul 2022, 19:53
Reviewer Update
An agent called me asking me to repeat the issue again for the 100th time !!!
She said she would call back but its been 15 mins already
She said she would call back but its been 15 mins already
AB
Ashleigh B's updateReviewer Update
23 Jul 2022, 10:50Why has no one called me !!!?????
AB
Ashleigh B's update23 Jul 2022, 10:50
Reviewer Update
Why has no one called me !!!?????
AB
Ashleigh B's updateReviewer Update
23 Jul 2022, 11:49Someone called me again to explain the situation for the 100000th time !!
The issue being escalated again for the 4th time ???
We have already sent through all the required information via Facebook and now we need to resent it?????
The issue being escalated again for the 4th time ???
We have already sent through all the required information via Facebook and now we need to resent it?????
AB
Ashleigh B's update23 Jul 2022, 11:49
Reviewer Update
Someone called me again to explain the situation for the 100000th time !!
The issue being escalated again for the 4th time ???
We have already sent through all the required information via Facebook and now we need to resent it?????
The issue being escalated again for the 4th time ???
We have already sent through all the required information via Facebook and now we need to resent it?????
AB
Ashleigh B's updateReviewer Update
23 Jul 2022, 20:16Your Facebook team ? *********** !
Please hire better staff!
I’ve provided all the information countless times but yet I get asked the SAME QUESTIONS
EXTREMELY POOR SERVICE
From an extremely unhappy customer
Please hire better staff!
I’ve provided all the information countless times but yet I get asked the SAME QUESTIONS
EXTREMELY POOR SERVICE
From an extremely unhappy customer
AB
Ashleigh B's update23 Jul 2022, 20:16
Reviewer Update
Your Facebook team ? *********** !
Please hire better staff!
I’ve provided all the information countless times but yet I get asked the SAME QUESTIONS
EXTREMELY POOR SERVICE
From an extremely unhappy customer
Please hire better staff!
I’ve provided all the information countless times but yet I get asked the SAME QUESTIONS
EXTREMELY POOR SERVICE
From an extremely unhappy customer