Unhappy with unprofessional service

Went in today to do change of ownership and upgrade for my Dstv account at Dstv Maponya Mall.First of all , I felt like I was sitting on top of another client (no privacy and confidentiality) and DSTV promotes upgrades daily but I was shocked a big outlet like Maponya Mall are out of stock of new decoders ,what made matters was the explanation of being out of stock came after change of ownership then was instructed immediately to check with Randburg outlet and when I confirm address the consultant doesn’t have a clue and writes telephone number on some piece of paper,no knowledge to when is having stock.Aren’t consultants allowed to call another outlet to check stock availability before passing the buck,if I drive to randburg from Soweto who is going to pay petrol? Sad part I don’t know which package we are on as I write this review.We were advised to pay before Tuesday that’s all for the new month which we did before we left.No documentation to confirm change of ownership.I had a “****a shop” customer service today .I am seriously not happy that we pay in advance for next-to -nothing service.I am not going to Randburg and not calling your call center .When we go to your outlets don’t treat clients as if they are begging for service or you doing us a big favour or clients are friends who must figure out what’s the next move to conclude a transaction.As you advertise the whole day about upgrades .please can I be advised about stock availability and can I be advised where we stand with the upgrade.Can this be resolved ASAP.