unhappy with the service

Hi <br> I received my dstv package yesterday and it included installation. I open the package and found no instillation document or vouchers, i called the helpline they informed my it will take 3 to 4 days to sort this out . i also asked to be put throw to that department they informed me that they in another building and cant give me the details why ???<br> <br> They selling products but cant give the customer all the correct items !!!<br> i took tomorrow of just for the installation and i need this sorted out <br>