Unhappy with the poor follow up process

Good Day

Seems to get someone to call me back I have to log a Hello Peter request it is tiresome especially when a promise is made to call me back to follow up if my issue with my service is completely resolved. I waited an entire day for my call back as my service went down again. Having full confidence the people or manager of the Hello Peter mailbox promised to call me back I waited patiently to give him feedback on my E48 issue however that call did not come. I am not moaning and fussing for nothing as on Friday when we talked when he said he would follow up on Monday I did advise him it was a public holiday however I was advised he would be working and he would call. Kindly have my issue resolved.