Unhappy with service fro. Multichoice DSTv

About a year ago I arranged to have DSTv installed via DSTv Pricelock. There were no problems and i was asked to go and pay a certain amount at the nearest Paypoint which was Pick 'n Pay. When I arrived at PnP, however, the amount shown on their records was more than i was originally quoted by DSTv and I paid the full amount reflecting on the PnP system. I was unable to record, access Catchup or rewind and fast forward and thought that there was a problem and continued without it. Then last week I arranged extra view on Pricelock. When the installer had completed the installation, I explained to him that I had no access to record, Catchup or rewind and forward. He spoke to someone via telephone and the issue was rectified. However, last weekend when i decided to access what I recorded, it was gone. I thought I had done something wrong and contacted Multichoice DSTv, only yo be told that i needed to pay almost R300 and thw additional R95 to allow me to use Catchup, etc. I would like to know why I wod need to pay an additional R95 and where does the other R300 come from. No-one seems to be able to assist and continuously tell me that I need to pay R95. I have a debit order set up which gies off each and every month. I would like someone from Multichoice DSTv to contact me to explain what is going on wirh my account. No wonder everyone is rather going for Netflix!!!!!