MD
Mr D
1 reviews | Active since May 2023
16 May 2023, 14:45
Unhappy with poor service from Multi Choice DSTV
Hi There, I'm not getting any response from this company in Randburg had been following up with them since the last 10-14 days with regarding to the premium payment I made on 27 April 2023 via Internet Banking.This past Saturday had followed up once again & I was told by the agent to wait for about 48 hours they will come back to me.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
16 May 2023, 14:57Hi Sipho,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply16 May 2023, 14:57
Official
Hi Sipho,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
MD
Mr D's updateReviewer Update
17 May 2023, 20:28Hi There,
There it is 8007.
Kind Regards,
Sipho
There it is 8007.
Kind Regards,
Sipho
MD
Mr D's update17 May 2023, 20:28
Reviewer Update
Hi There,
There it is 8007.
Kind Regards,
Sipho
There it is 8007.
Kind Regards,
Sipho
MD
Mr D's updateReviewer Update
18 May 2023, 15:12Thank you very much, really appreciate for this update,just would like to let you know that have been reconnected back since last night.But would like to know what could have gone wrong with this premium had never encountered this before with your company since staterd using your services in 2015.
MD
Mr D's update18 May 2023, 15:12
Reviewer Update
Thank you very much, really appreciate for this update,just would like to let you know that have been reconnected back since last night.But would like to know what could have gone wrong with this premium had never encountered this before with your company since staterd using your services in 2015.
MD
Mr D's updateReviewer Update
22 May 2023, 01:32Again you decided to disconnect my package at 01h16 on 22 May 2023.
Please attend to this urgently i dont want to hear of any awaiting of 48 hours
If this is how you treat your customer who have been loyal to you for so many years in paying their premiums on time.
This is the second time this has been happening in same month.
You haven't even get back to me as your agents promised that they will get back to me & advised what had gone wrong from the first place.
Please attend to this urgently i dont want to hear of any awaiting of 48 hours
If this is how you treat your customer who have been loyal to you for so many years in paying their premiums on time.
This is the second time this has been happening in same month.
You haven't even get back to me as your agents promised that they will get back to me & advised what had gone wrong from the first place.
MD
Mr D's update22 May 2023, 01:32
Reviewer Update
Again you decided to disconnect my package at 01h16 on 22 May 2023.
Please attend to this urgently i dont want to hear of any awaiting of 48 hours
If this is how you treat your customer who have been loyal to you for so many years in paying their premiums on time.
This is the second time this has been happening in same month.
You haven't even get back to me as your agents promised that they will get back to me & advised what had gone wrong from the first place.
Please attend to this urgently i dont want to hear of any awaiting of 48 hours
If this is how you treat your customer who have been loyal to you for so many years in paying their premiums on time.
This is the second time this has been happening in same month.
You haven't even get back to me as your agents promised that they will get back to me & advised what had gone wrong from the first place.
MD
Mr D's updateReviewer Update
24 May 2023, 14:31Guys
Is there any feedback, I can't be treated like this have already paid my subscription on 27 April 2023 via Internet Banking an amount R483.00 & I will not settle any amount that you said I'm owing as per your sms/text message this is what you said I'm owing R468.52 that you had sent on 22 May 2023 at 09h44.
I'm still awaiting for someone to contact me as I was informed last week by one of your agents that you will contact me soon after your finance department has reviewed my proof of payment.
You can't just decide to disconnect my subscription without contacting me first as If I didn't pay for this subscription last month. 😒
Is there any feedback, I can't be treated like this have already paid my subscription on 27 April 2023 via Internet Banking an amount R483.00 & I will not settle any amount that you said I'm owing as per your sms/text message this is what you said I'm owing R468.52 that you had sent on 22 May 2023 at 09h44.
I'm still awaiting for someone to contact me as I was informed last week by one of your agents that you will contact me soon after your finance department has reviewed my proof of payment.
You can't just decide to disconnect my subscription without contacting me first as If I didn't pay for this subscription last month. 😒
MD
Mr D's update24 May 2023, 14:31
Reviewer Update
Guys
Is there any feedback, I can't be treated like this have already paid my subscription on 27 April 2023 via Internet Banking an amount R483.00 & I will not settle any amount that you said I'm owing as per your sms/text message this is what you said I'm owing R468.52 that you had sent on 22 May 2023 at 09h44.
I'm still awaiting for someone to contact me as I was informed last week by one of your agents that you will contact me soon after your finance department has reviewed my proof of payment.
You can't just decide to disconnect my subscription without contacting me first as If I didn't pay for this subscription last month. 😒
Is there any feedback, I can't be treated like this have already paid my subscription on 27 April 2023 via Internet Banking an amount R483.00 & I will not settle any amount that you said I'm owing as per your sms/text message this is what you said I'm owing R468.52 that you had sent on 22 May 2023 at 09h44.
I'm still awaiting for someone to contact me as I was informed last week by one of your agents that you will contact me soon after your finance department has reviewed my proof of payment.
You can't just decide to disconnect my subscription without contacting me first as If I didn't pay for this subscription last month. 😒