Unhappy with multichoice its a money ****

I had installed an explora ultra in January 2024 from day one of installment I complained I am unable to watch tv I have had problems with the installers and multichoice as a whole , till today February 2024 I am not satisfied I am paying for something that has problems first the installer removed the switch saying multichoice did not pay them ,how is that my problem as a customer , multichoice an I have been sending emails since January till now however problem is not resolved they just make empty promises to saught it out but yet they debiting me still I never imaged as a first experience it would go so bad , all they care abut is their money not worrying that I have had problems since day one and can't watch tv multichoice is a **** thy make u purchase a explora ultra I was looking forward to it an excited but only to have problems with it and worse part they aware of it but not helping yet its their fault. This has been my ref.number but I'm stil waiting ***5