Unhappy with how MULTICHOICE handle their customers and as well their customer services

I rated this as 1 as there is no 0, as this deserves a 0 from me. I am being charged for the service I didn't use.

I went to the Walk In Centre at Maponya Mall, as I wanted to activate the Explora, at first I was told it was registered under someone else and was not removed when this was resold. Then, the lady assisting me picked up I have different smart card numbers that are active. She asked how have I been paying all along, I advised her that I have been paying using self service.

I was realised that the smart card were from the old decorders that were cancelled previously. These decoders were cancelled because I was advised they were no longer compatible. My issue is that if I am told they are no longer compatible, why do they keep the smart card numbers active. As an external who doesnt work there, I wouldnt know that these are kept even if deactivated, why then allow for them to be linked, when one is no longer using them. When I left, I was advised everything is sorted, until this morning, I realise there is an outstanding amount I need to pay, which let to me calling customer services, and I spoke to, Sanele, then the call was cut, called again, spoke to another lady who then referred me to their supervisor who also couldnt help and then sent me to Andiswa who I believe is superior, who also didnt want to understand nor listen to my point of view.

I am dissatisfied on how this matter is handled and I find Multichoice to be *********** and robbing me my kids' money that I work hard for to then have to pay them for something I have not used. Worse part, during my heated argument I am then also cut off for the 2nd time. I am not willing to pay for the service I didn't get. I am dissatisfied and a very unhappy customer.