1 reviews | Active since Feb 2015
Unhappy subscriber
<p>Im unhappy and dissatisfied with the way multichoice has been handling my issue. I got double debited for the month of march. Then multichoice sent me an sms to acknowledge that they double debited my account and have thus refunded me. Since then i have not received my refund and its been two weeks already. I called and spoke to an agent that said the refunded does reflect on my account but she doesnt understand why its not in my account. She promised to get the matter sorted but its still not sorted. Im seriously unhappy with the service.</p>
Dear Thandeka
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter Team
Best regards,
Dear Thandeka
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter Team
Best regards,
Dear Thandeka
Thank you for taking our call today.
As discussed, our records shows that the refund was successfully done back to your bank account.
Kindly check your bank statement for the refund as from the 3rd April and if still no transaction is reflecting on your side then you may email the bank statement to ***.
Thank you for taking the time to bring this matter to our attention, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Kind regards
Lebogang
Best regards,
Dear Thandeka
Thank you for taking our call today.
As discussed, our records shows that the refund was successfully done back to your bank account.
Kindly check your bank statement for the refund as from the 3rd April and if still no transaction is reflecting on your side then you may email the bank statement to ***.
Thank you for taking the time to bring this matter to our attention, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Kind regards
Lebogang
Best regards,