Unhappy Service

I am subscribed to be an annual subscriber at DStv since 15 December 2016.

I paid my full service fee as I was informed that I only have to pay for 11 Months as the 12th month is discounted.

All along this year I haven’t been paying and every once in a while I would experience some error that would need me to call in for assistance; I don’t have a problem with that one as such things do happen.

To my surprise, in August or September, DStv debited my account R280 something rands which I then reversed.

Then my account was suspended/disconnected.

I called in and I was told that the R280 something was for the reason that my monthly f e was short of that money when they debuted from my credit.

How I asked since I’m an annual subscriber. That lady informed that the system doesn’t show that I am an annual subscriber; of which I then Asked whose fault is it now? Mine or DStv? The lady said she was gonna lostenyto the recording then come back to me; till this day I’m still waiting for her call.

My service was reconnected up until October when Now R6000 and something was debited from my account, and I received it as well. Upon calling DStv, a guy answerd me and told me that the system shows that I’m an annual subscriber and I was due to pay; I disputed that and he said he was gonna listen to the cal of the 15 December 2016 and come back to me; I told him that I don’t trust him as I was told that lie before then he told me he was different. Till this day I am waiting for his call.

The next thing weeks later, I received an sms saying that my service is suspended and I needed to pay the R6000 and something few. I called on a Sunday and spoke to a lady I think her name was Bokang or something. She told me she can see that I am an annual subscriber and is not sure why my account was debited initially and why my service was cut. She reconnected my decoders and told me that she sent their finance department a notice to rectify this issue and we even rearranged that on the 15 December 2017, DStv will debit my account that R6 735.19

Now to my surprise today 28/11/2017 my account is again cut and I’m sent an sms that reads as follow:

We've had to suspend your DStv services due to non-payment. Please pay R7017.10 & we'll reconnect you. Dial *120*68584# for payment options....!

I again had to call them to reopen my service. Now how many times am I supposed to call Dstv to reconnect my service? Every month or what?

Also, the difference of R281.91 can’t be explained as what it is for; that lady can’t seem to know.

I mean I spend so much money calling this people it’s irritating and discussing one thing over and over again me as I won’t get reimbursed that money spent.

I need to know what the R281.91 is for and Dstv should stop harassing me as a consumer!

Customers can’t be suffering because of their *********** staff.

Please help Hallk Peter as I’m up to my neck with such a hideous service and treatment of lies all the time .

Dipako Papo ********** ********** 831380