1 reviews | Active since Mar 2020
UNHAPPY & SAD CUSTOMER
I HAD PAID MY R110 SUBSCRIPTION FOR FEBRUARY AND HAD NO PROBLEMS AS WE HAD ACCESS FOR THE REST OF THE MONTH. ON THE 28TH I PAID MY R100 FOR MARCH BEFORE MY FEBRUARY SUBSCRIPTION EXPIRES, ON THE 2ND FEBRUARY IN THE MORNING, MY DSTV WAS SWITCHED OFF AND I WAS TOLD THAT I NEEDED TO PAY AN AMOUNT OF R95,00 AND WHEN I ENQUIRE WHAT WAS THAT FOR AS I HAD ALREADY PAID ON THE 28TH. I WAS TOLD THAT THE R100 I PAID COVERED THE OVERDUE OF R40 AND THE SUBSRIPTION OF R3.39. MY QUESTION WAS IF THE R100 COVERED THOSE AMOUNTS, IF WE MINUS THOSE AMOUNTS FROM THE R100, MY ACCOUNT WILL THEN HAVE A R56,61, SO I NEEDED ONLY TO PAY R48,39 FOR MY SUBSCRIPTION. WHAT HAPPENED TO THE R56. AFTER THAT CHANNELS WERE RECONNECTED BUT ONLY FOUR CHANNELS THAT IM NOT EVEN SUBSCRIBED TO WERE WORKING, WHEN I INQUIRE AGAIN I WAS TOLD TO SWITCH OFF MY DSTV FROM THE PLUG, I DID THAT AND STILL I COULD ONLY VIEW THOSE 4 CHANNELS THAT ARE NOT EVEN PART OF MY PACKAGE. WHEN I TOLD THEM THAT STILL I CANNOT WATCH, I WAS TOLD I NEEDED TO PAY R95 FOR MY SERVICES TO BE RECONNECTED. I TOLD THEM I DONT HAVE THE MONEY TO PAY AS THEY KEEP ON RECONNECTING AND DISCONNECTIING MY DSTV. THIS MORNING I WAS TOLD I NEED TO PAY R141,62. I DONT KNOW WHAT TO DO RIGHT NOW, IM ANGRY, FRUSTRATED AS I CAN ONLY WATCH FOUR CHANNELS ONLY. IF MY SUBSCRIPTION FOR FEB WAS OWING, THEY SHOULD HAVE CLOSED ACCESS FOR THE MONTH UNTIL I HAVE REPAID BUT TO WAIT UNTIL MONTH END, TO DOUBLE DEDUCT ME. PLEASE ASSIST ME AS I CAN NOW WATCH CHANNEL 136, 135, 137 AND 305
