UNHAPPY NEW CLIENT

Good day,

I am very unhappy with the service that I'm getting with DSTV. I'm a new client and if this is the way you are assisting your clients I'm really not interested to continue using your services.

I purchased a streaming package online on 5/01/2023 on the DSTV website. Payment went through and I downloaded the DSTV app to view. My account is still not activated as the payment was not allocated to my account according to Multichoice however this was done on the DSTV website, which seems to me is not functional as you make a payment and the payment is not allocated correctly.

I have been on the phone with DSTV the whole day who still have not properly assisted me. I have been told that I need to wait another 48hours before they will be able to allocate my payment.

This is unacceptable. So now I paid for a service I am not getting.

The consultants on the live chat and at the call centre is not helpfull at all. At this point I just want my money back because if this is the kind of service that I will be receiving, I'm not interested to make use of your service at all and I won't recommend anyone to take out DSTV.