EH
Evadne H

1 reviews | Active since Sept 2015

15 Sept 2015, 16:28

Unhappy Multichoice customer

Last Month my Dstv was disconected the 14th when I phoned the callcentre said I must pay R650 which I did. Few days later my Dstv was disconected once again then they said I need to pay R180 which I did because the first amount the callcentre gave me is incorrect. Inbetween my Dstv was disconected several times and every time I had to phone them to reconnect. Everytime they have reconected they billed me R50 reconection fee. I logged a complaint put no feedback. Everytime with thus disconnection the pvr recording and catchups are inable. Yesterday once again Im disconnected. Not a very happy customr the dstv staff incspable of helping their customers. : ( Evadne Hendrikse

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Sept 2015, 08:25
Official
Hello MooreEvadne,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,