Unhappy loyal Dstv customer

Thinking, at the rate that customer cancel their subscription, because of the high premium, they would look after the loyal customers that has been client for very long.

Being notified in May that out price lock will expire, we should sms pricelock to a certain number, done this numerous times, including going the extra mile, by phoning and confirming that someone must phone us to get this done. I followed this up numerous times....

This month we get billed an enourmous amount. Phoning them, "your price lock expired". After explaining myself, and stating that I did what was requested from me, nothing has been resolved. "Sorry mam, this will be escalated and we are experiencing a back log, someone will contact you"... So after 3 months since I initiated the request for price lock, NO ONE has contacted me. Now I'm being billed a HIGH premium for their negligence and back log, just to be put in the back of the line again, waiting again for someone to contact us. . . Being a loyal paying customer means nothing.