Unhappy Happy customer experience

Dear Multi choice.

I am so unhappy and upset about your services.

My subscription are disconnected and you received my payment of R614.00 on the 25th (Contract payment date) as advised by one of your staff member.

I phoned on the 25th and 26th to confirm all is in order and I was advised all is in order.

I sent numerous email and asking for call recording still denied sending me the recordings, I feel like you violating my right as customer and access to my call recording (Enq ***)

3rd of April I phoned (Enq ***-I444) spoke to Siyanda advised that I was disconnected because you never received receipt of my payment, he asked for pop and i sent it, He opened my viewing while he escalated my acc for investigation.

Every time I phone there a new story and excuse to make me pay more than I suppose to, adding what your asking me to pay is almost R1500.00 and i still don't have clue what is that for because I paid the invoice that was issued by dstv and I paid on my payment date after debit order returned unsuccessfully.

In your business perceptive how do you make customer to pay 3X of their subscription.

You have proved that you don't have sense of urgency to your customers and you don't take us serious and this will be last time you hear from me and take this as formal request to end my service with you. 😡😡😡😡😡😡😡😡😡😡 Thank you