Unhappy fedup and at my wits end

Dealing with Multichoice is an ongoing battle the only way to get someone to even contact you it needs to be logged on hello peter and still the people dealing with this mailbox and relaxed in their response asking if another department has assisted me. From thinking multichoice is a decent company to now thinking this is the worse service i have ever received. On Saturday i finally got a call at 13:36 from a guy who said my service will be sorted before close of business. I had advised him my son had rehersals at 14:30 if he could come before or after then however he did tell me he needed to get to Ballito and assured me he would come to sort out my service im still waiting. The below is correspondence between I and a guy from Multichoice how much more am i to endure i want the service i was promised.I need some direction as to who can assist me.

Regards Elisabeth

Good Day

I am going to now log this on Hello Peter once again as even your response if far and few whereby I am not receiving a response to fix my issue.

Unhappy customer Elisabeth

From: Elisabeth Munsamy (EA) Sent: Friday, September 28, 2018 8:10 AM To: Donald Mahlabana Ledwaba Subject: RE: installation problem

Hi Donald

Still no communication, I unfortunately feel like my time is being wasted, how far do I need to go to get assistance. Please get someone to contact me urgently.

Kid Regards Elisabeth

From: Donald Mahlabana Ledwaba Sent: Thursday, September 27, 2018 1:25 PM To: Elisabeth Munsamy (EA) Subject: RE: installation problem

Hi Elisabeth

May you kindly confirm if you received a communication from Field services. On my side it confirm communication is made.

Regards Donald

From: Elisabeth Munsamy (EA) Sent: Wednesday, 26 September 2018 15:16 To: Donald Mahlabana Ledwaba Subject: [EXTERNAL] RE: installation problem

Hi Donald

I need a turnaround time for resolution of my problem.

Kind Regards Elisabeth

From: Donald Mahlabana Ledwaba Sent: Wednesday, September 26, 2018 3:15 PM To: Elisabeth Munsamy (EA) Subject: RE: installation problem

Good day Elizabeth

Field services have sent instruction to KZN installer cluster to assist. I haven’t received Installer details whom is assigned to assist you. I will confirm before I leave office at around 18:00. However I can assure you we have alerted KZN installers.

Regards Donald From: Elisabeth Munsamy Sent: Wednesday, 26 September 2018 15:10 To: Donald Mahlabana Ledwaba Subject: [EXTERNAL] RE: installation problem

Hi Donald

Please advise if you have followed up with your field service department because you did advise that my issue should be resolved by today.

You have enquired at 13:44 it is now 15:07 and still no one has come back to me.

I await you progress feedback.

Kind regards Elisabeth

From: Elisabeth Munsamy (EA) Sent: Wednesday, September 26, 2018 1:44 PM To: Donald Mahlabana Ledwaba

Good Day Donald

No communication has been received from any of your colleagues. This situation is seriously becoming tiresome I would like for this to be resolved as it is becoming tiresome and quite frustrating.

Kind Regards Elisabeth

From: Donald Mahlabana Ledwaba Sent: Wednesday, September 26, 2018 1:40 PM To: Elisabeth Munsamy (EA) Subject: installation problem

Good day Elizabeth

Here is my email address as promised. Please confirm if you did receive any communication from multichoice Field services department.

Regards Donald