AR
Annemarie R
1 reviews | Active since Oct 2019
31 Dec 2024, 19:37
Unhappy exclient
I cancelled my dstv account about 5 months ago and still they deduct the monthly premium every month I stopped the debit order at my bank. But still they use another reference to deduct the money from my bank🙁 tonight. We phoned and spoke to someone at the call centre and he said we have to wait a week before the money will be back in my account or I have to cancel the debit order again at my bank. And tomorrow is new years day where will we get a bank open tomorrow. ☹️☹️☹️☹️☹️
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
31 Dec 2024, 19:44Hi Annemarie,
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Dec 2024, 19:44
Official
Hi Annemarie,
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
AR
Annemarie R's updateReviewer Update
31 Dec 2024, 19:55I'm telling you know I need that money back into my account by midnight tonight. Because I stopped the debit order at the bank and did send an email to stop my account with dstv. It's really rediculas. Now I know why soany people cancel with dstc
AR
Annemarie R's update31 Dec 2024, 19:55
Reviewer Update
I'm telling you know I need that money back into my account by midnight tonight. Because I stopped the debit order at the bank and did send an email to stop my account with dstv. It's really rediculas. Now I know why soany people cancel with dstc
DStv (MultiChoice)'s replyOfficial
01 Jan 2025, 19:07Hi Annemarie,
Thanks for contacting us.
Please be advised that the debit orders of R1049 collected on 31-07-2024 and 31-08-2024 were reversed. However, Premium services with XtraView remained active without payment from 31-07-2024 to 13-09-2024. As a result, the amount of R1608.47 collected covers:
- R1049.00 for Premium services with XtraView from 31-07-2024 to 30-08-2024, and
- R559.47 for Premium services with XtraView from 31-08-2024 to 13-09-2024.
We did not receive a cancellation request on our end, which is why the services remained active. Unfortunately, this means there is no amount due to be refunded.
Should you have any further questions or need assistance, please don’t hesitate to contact us.
Regards,
DStv: Hello Peter Team
Thanks for contacting us.
Please be advised that the debit orders of R1049 collected on 31-07-2024 and 31-08-2024 were reversed. However, Premium services with XtraView remained active without payment from 31-07-2024 to 13-09-2024. As a result, the amount of R1608.47 collected covers:
- R1049.00 for Premium services with XtraView from 31-07-2024 to 30-08-2024, and
- R559.47 for Premium services with XtraView from 31-08-2024 to 13-09-2024.
We did not receive a cancellation request on our end, which is why the services remained active. Unfortunately, this means there is no amount due to be refunded.
Should you have any further questions or need assistance, please don’t hesitate to contact us.
Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Jan 2025, 19:07
Official
Hi Annemarie,
Thanks for contacting us.
Please be advised that the debit orders of R1049 collected on 31-07-2024 and 31-08-2024 were reversed. However, Premium services with XtraView remained active without payment from 31-07-2024 to 13-09-2024. As a result, the amount of R1608.47 collected covers:
- R1049.00 for Premium services with XtraView from 31-07-2024 to 30-08-2024, and
- R559.47 for Premium services with XtraView from 31-08-2024 to 13-09-2024.
We did not receive a cancellation request on our end, which is why the services remained active. Unfortunately, this means there is no amount due to be refunded.
Should you have any further questions or need assistance, please don’t hesitate to contact us.
Regards,
DStv: Hello Peter Team
Thanks for contacting us.
Please be advised that the debit orders of R1049 collected on 31-07-2024 and 31-08-2024 were reversed. However, Premium services with XtraView remained active without payment from 31-07-2024 to 13-09-2024. As a result, the amount of R1608.47 collected covers:
- R1049.00 for Premium services with XtraView from 31-07-2024 to 30-08-2024, and
- R559.47 for Premium services with XtraView from 31-08-2024 to 13-09-2024.
We did not receive a cancellation request on our end, which is why the services remained active. Unfortunately, this means there is no amount due to be refunded.
Should you have any further questions or need assistance, please don’t hesitate to contact us.
Regards,
DStv: Hello Peter Team
Best regards,