Unhappy

Hi my name is Sivendren and I am a customer of dstv. I'm really upset with the service that I'm receiving from dstv. I made arrangements to pay cash on the 30th of each month, but dstv keeps disconnecting my package and keeps charging me a reconnection fee. I keep on calling them and they keep on telling me that they are going to escalate the matter but it's happening every month. I'm really tired of this and I'm considering on canceling my subscription as ovhd gives free service but I still support dstv but this is the service I receive. I would not recommend dstv to anyone as they charge so much but service is terrible.