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Leonard H

1 reviews | Active since Jan 2013

01 Jul 2022, 23:02

Unhappy dstv wifi customer

I have the premium package with 400gig wifi. The wifi just does not seem to work and when you phone the staff only know how to tell you to remove the plug from the wall for 30 seconds and plug it back in. This does not fix the problem. I have not had internet for the last 4 days. I have put so much data on my phone and phoned dstv so many times it's just ridiculous. Today I was told they have escalated my problem after the third time I have phoned and that someone would get in touch with me regarding changing my Sim from mtn to vodacom as the vodacom signal is better. Well needless ro say I am still waiting for that call. I feel they are in breach of their agreement with me.. I have only had this for 3 months....

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Jul 2022, 08:31
Official
Hi , 

 We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
LH
Leonard H's update06 Jul 2022, 20:44
Reviewer Update
I have had this escalated 3 times now. I get promises that I will be contacted but never receive the call from their escalation department. I phone at least 3 times a day. I get told that I need to move the router to a different room to get better signal. That does not work. It seems like the staff is not trained properly. One staff told me that they are going to try and get me a vodacom Sim card, the other staff told me that it is not possible that they work only on mtn which I can totally understand. I have asked for one of their management team to get hold of me but that is like pulling chickens teeth. I run a small business from home and I have lost so much money. I am not happy. No one seems to be too worried. They are totally in breach of their contract and they can either come fetch the equipment or fix the problem. I am spending more money than I can afford on phone calls to DSTV to sort this problem out. Now DSTV I suggest one of your management team get hold of me to sort this out once and for all. I am totally frustrated at the loss of business that I am facing.